The mystery of Hershey's Kisses missing tips

/ CBS/AP

Bakers are complaining that something is amiss with Hershey's Kisses. The chocolate candy's trademark tips have been mysteriously missing from batches around the country.

Bakers have taken to social media to complain that the lopped-off tops are ruining the look of their holiday treats. Without their points, the chocolate candies are left with flat tops.

What's going on?

The Wedding Cookie Table Community group on Facebook is demanding answers.

"It was like a symphony that went up across the country. They all noticed everywhere," Laura Magone, the group's administrator, told CBS Pittsburgh.

She's trying to calm things down.

"The cookie bakers got a little bit testy over this issue and it's a shock," she said. "They care so much about the look of their cookie. The presentation is everything, so to take the time to make a homemade cookie and then have a broken something sitting on it, it's very offensive to them."

Magone's mom, Wanda Magone, has been baking for 80 years. She, too, is surprised at the reaction.

"A lot of people don't like that, and they're turning the cookie upside down," Wanda said.

Hershey representatives have been responding to the group's messages. At first, customer service told consumers it was deliberate so the pieces didn't fall off after production, but now, they say the company is looking into the cause.

That's a relief for Laura.

"So that the cookie bakers are happy, and Hershey's is happy with us," she said.

First published on December 21, 2018

© 2018 CBS Interactive Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.

In esports, players burn out young

"It's a whole other level of stress," one player told us. By their mid-20s, many have burned out

5H ago

CBS News poll: Most Americans don't support building the wall

Fifty-nine percent of Americans oppose building a border wall between the U.S. and Mexico

7H ago

Pentagon ordered to begin planning troop drawdown in Afghanistan

The news broke the same day Secretary of Defense James Mattis announced he will depart the Trump administration

8H ago

House passes spending bill, increasing likelihood of shutdown

Trump said Thursday that he would not sign the Senate bill passed one day earlier because it did not contain funding for a border wall

6H ago

Ex-Senate Intel security chief sentenced for lying to FBI

James Wolfe pleaded guilty in October to one count of lying to the FBI

8H ago

CBS News poll: Most Americans don't support building the wall

Fifty-nine percent of Americans oppose building a border wall between the U.S. and Mexico

7H ago

Pentagon ordered to begin planning troop drawdown in Afghanistan

The news broke the same day Secretary of Defense James Mattis announced he will depart the Trump administration

8H ago

House passes spending bill, increasing likelihood of shutdown

Trump said Thursday that he would not sign the Senate bill passed one day earlier because it did not contain funding for a border wall

6H ago

Ex-Senate Intel security chief sentenced for lying to FBI

James Wolfe pleaded guilty in October to one count of lying to the FBI

8H ago

Lawmakers react to Mattis’ surprise resignation announcement

Republican and Democratic lawmakers expressed concern about Mattis' resignation

9H ago

London's Gatwick Airport reopens after drones-related shutdown

Security increased after drones sightings prompted closing that affected tens of thousands of passengers during busy holiday season

updated 56M ago

Tourists' alleged attackers pledged allegiance to ISIS

The victims' bodies were found by other tourists in a remote region where they were camping

10H ago

U.S. colleges pull sportswear tied to Chinese detention camps

Campus stores in Texas, Maine and Indiana among those suspending sales of Badger Sportswear linked to forced labor in China

11H ago

Military to be deployed as drones shut down Gatwick Airport

The prospect of a deadly collision between the rogue drones and an airliner led British authorities to stop all flights

15H ago

U.S. ally in Syria warns troop pullout will lead to ISIS resurgence

"The war against terrorism has not ended and [ISIS] has not been defeated," Syrian Democratic Forces said

17H ago

Jay-Z reportedly discouraging Scott from Super Bowl gig

Travis Scott is said to be in talks to play with Maroon 5 at the Super Bowl halftime show in Atlanta

12H ago

See the first trailer for "Men in Black" sequel

The new trailer shows Tessa Thompson's character's induction as Agent M

13H ago

See the first trailer for "Hellboy" reboot

Get ready for lots of punching by the right hand of doom

14H ago

Netflix announces "To All the Boys" sequel

Lana Condor revealed one thing she wanted for Christmas: "I get to tell the fans about our little secret"

16H ago

Cher explains why she isn't the woman you see on stage

Cher joins this year's prestigious class of artists​ receiving recognition from the Kennedy Center for their lifetime contributions to American culture

20H ago

In esports, players burn out young

"It's a whole other level of stress," one player told us. By their mid-20s, many have burned out

5H ago

Experts: Don't send sensitive info on Facebook Messenger

"I would not trust Facebook with any of my information in a million years," one cybersecurity expert told CBS News

13H ago

Amazon sent 1,700 Alexa recordings to wrong customer

Man who reportedly never used the company's virtual assistant received 1,700 recordings it had made of a stranger

18H ago

Companies use VR to train employees for hostage situations, robberies

"VR takes your brain elsewhere…. It's basically like visualization on steroids"

20H ago

Addicted to your smartphone? How track your screen time

Apple and Google both have tools to help you manage your screen time on mobile devices

Dec 19

Americans aren't getting taller, but are getting heavier

A new report highlights a growing trend in U.S. waistlines

10H ago

Healthiest and least healthy states of 2018

Check where your state stands in the new report's ranking

14H ago

Wegmans pulls cauliflower rice, stir fry mixes on E. coli fears

Grocery chain sold possibly tainted products this month in produce departments at nearly 100 stores in six states

17H ago

NYC bill would let patients of abusive doctors amend birth certificates

A New York City Council member said the bill was inspired by a woman who wants a sex offender former doctor removed from her twins' birth certificates

14H ago

Father fights to legalize marijuana in bid to help son

"We just want a chance to prove and to show that cannabis has medical properties and cannabis can help patients and kids like Jagger"

Dec 19

The mystery of Hershey's Kisses missing tips

Bakers are complaining that the kisses' trademark tips have been missing from batches around the country, ruining the look of holiday treats

updated 8M ago

U.S. colleges pull sportswear tied to Chinese detention camps

Campus stores in Texas, Maine and Indiana among those suspending sales of Badger Sportswear linked to forced labor in China

11H ago

Rising interest rates? Not for savers

Even as the Fed keeps hiking, rates on savings accounts at big banks remain in the basement

12H ago

Dow falls below 23,000 for first time in 14 months

After years of easy money, investors are spooked by rising interest rates and slowing U.S. growth

6H ago

Experts: Don't send sensitive info on Facebook Messenger

"I would not trust Facebook with any of my information in a million years," one cybersecurity expert told CBS News

13H ago

Unsealed documents reveal new details about Mollie Tibbetts investigation

Four men were the subject of police interest at times during the five-week search for the Iowa student, the AP reports

13H ago

Deputy kills family, confesses over radio before turning gun on himself

The Florida school officer killed three relatives including his granddaughter, 6, before killing himself, sheriff says

Dec 19

Redskins safety charged with assault for fight caught on video

Police say Montae Nicholson and his girlfriend were involved in an argument that escalated into a physical assault

Dec 19

Senate passes bipartisan criminal justice bill

Senate voted Tuesday night to approve a sweeping criminal justice overhaul supported by President Trump

Dec 19

Woman in New York fights back, prevents her car from being stolen

Bronx mother Tihisha Jones gets street justice after stopping a suspected car thief in his tracks — and it was all caught on camera

Dec 18